At Gates Moving Company LLC ("We," "Us," "Our"), we value our customers and their privacy. We are committed to protecting your personal information and will never sell it. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with us, including through our website, gatesmoving.com, or during moving and related services. Please read this policy carefully and contact us with any questions.

This Privacy Policy applies to Gates Moving Company LLC, located in Warrensburg, Missouri, and covers information collected through our website, email, in-person services, or other digital and physical engagements with our company. It does not apply to unrelated third parties.

1. Information We Collect

We collect information you provide directly to us when you engage with our services, such as booking a move, requesting a quote, or contacting us. The types of information we may collect include:

    •    Identifiers and Contact Information:

    •    Name

    •    Home or business address

    •    Email address

    •    Payment information (e.g., credit card details)

    •    Driver’s license or other identification (if required for service agreements)

    •    Commercial Information:

    •    Records of services requested, such as moving or packing services

    •    Details of personal property included in moving contracts or claims

    •    Internet or Electronic Network Activity:

    •    IP address

    •    Device and browser information

    •    Website browsing history (see "Cookies and Similar Technologies" below)

    •    Email correspondence

    •    Inferences:

    •    Profiles based on your preferences or behavior to improve our services

We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will delete it promptly. Please contact us if you believe we have inadvertently collected information from a child under 16.

2. How We Use Information

We use your information to provide, improve, and personalize our moving and related services. Specific purposes include:

    •    Processing bookings for moving or packing services

    •    Communicating with you about your move, including quotes, confirmations, and updates

    •    Facilitating payment processing and preventing transactional fraud

    •    Assisting with claims or disputes related to services

    •    Responding to inquiries and providing customer support

    •    Ensuring compliance with service contracts

    •    Improving our website, services, and customer experience

    •    Diagnosing technical issues with our website

    •    Complying with legal obligations or responding to law enforcement requests

3. Information Sharing

We may share your information with trusted third parties to perform business functions or provide services, such as:

    •    Service Providers: Third parties that assist with payment processing, website hosting, or customer relationship management. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

    •    Affiliates and Partners: Entities affiliated with Gates Moving Company LLC, such as subcontractors, to fulfill your service requests.

    •    Legal and Regulatory Authorities: When required by law, subpoena, or to protect our rights, property, or safety, or to investigate fraud or illegal activities.

We do not share your information for third-party marketing purposes unless you explicitly consent. Categories of information we may share include identifiers, commercial information, and internet activity data. You may opt out of sharing for marketing purposes by contacting us (see "Contact Information" below).

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies (e.g., pixel tags) to enhance your browsing experience. Cookies are small text files stored on your device to remember preferences, track website usage, and improve functionality. We use:

    •    Session Cookies: Temporary cookies that disappear when you close your browser.

    •    Persistent Cookies: Cookies that remain on your device for future visits, which can be removed by following your browser’s instructions.

Cookies help us personalize content, save your preferences, and analyze website performance. We do not use cookies to store payment information or sensitive personal data. You can disable cookies in your browser settings, but this may affect website functionality.

We use third-party analytics tools, such as Google Analytics, to understand website usage. To opt out of Google Analytics data collection, visit Google’s opt-out page. Our website does not respond to "Do Not Track" browser signals.

5. Security

We implement reasonable physical, technical, and managerial safeguards to protect your information. However, no system is completely secure, and we cannot guarantee the security of information transmitted to us. You are responsible for maintaining the confidentiality of your account credentials and controlling access to communications from us.

In the event of a data breach, we will notify affected individuals as required by law.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Typically, this includes the duration of our business relationship and any period required by law. When retention is no longer necessary, we will delete or de-identify your information.

7. Choice and Access

You can control how we use your information:

    •    Account Access: If you have an online account, you can view or update your information by logging in.

    •    Opt-Out of Communications: To stop receiving promotional emails, click "Unsubscribe" in any email or email us at info@gatesmoving.com.

    •    Data Requests: You may request access to, correction of, or deletion of your personal information (see "Your Privacy Rights" below).

Note that restricting data use may limit our ability to provide services.

8. Your Privacy Rights

Residents of certain states, such as California under the CCPA and CPRA, have specific privacy rights, including:

    •    Right to Know: Request details about the personal information we collect, use, or share.

    •    Right to Delete: Request deletion of your personal information, subject to legal exceptions.

    •    Right to Correct: Request correction of inaccurate personal information.

    •    Right to Data Portability: Request a copy of your personal information in a portable format.

    •    Right to Opt-Out: Opt out of the sale or sharing of your personal information for marketing purposes.

To exercise these rights, submit a verifiable request by emailing info@gatesmoving.com with the subject "Privacy Request." We will verify your identity before processing requests. Only you or an authorized representative may submit a request. Provide sufficient details to allow us to understand and respond to your request.

Under California’s "Shine the Light" law, California residents may request information about information shared with third parties for direct marketing. To make such a request, email info@gatesmoving.com with the subject "Request for California Privacy Information."

9. Links to Other Websites

Our website may link to third-party websites. We are not responsible for their content or privacy practices. Please review the privacy policies of any linked websites before providing information.

10. Changes

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on gatesmoving.com and effective immediately upon posting. Your continued use of our services indicates consent to the updated policy.

11. Contact Information

For questions or concerns about this Privacy Policy, contact us at:

Gates Moving Company LLC

Email: info@gatesmoving.com

Date of Last Revision: August 13, 2025